Privacy Policy

The exltube.com (the "site") is operated by Steel Ventures LLC, dba EXLTUBE and/or its parent entity, Steel and Pipe Supply Company, Inc., and affiliates ("EXLTUBE"). Throughout the site, the terms "we", "us" and "our" refer to EXLTUBE and "you" or "your" refer to You as the customer.

This privacy policy discloses the privacy practices for the site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

INFORMATION COLLECTION, USE, AND SHARING

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via the site, email, or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to set up your user account and to enable you to participate in the site ecommerce transactions. We will use your information to assist you if you request assistance through the site designated support channels. We will also use your information for internal reporting and analysis. We will not share your information with any third party outside of our organization, without notice, unless (a) the third party is contracted to perform work on our internal systems/data or is operating to fulfull a request from you, e.g. shipping an order, (b) we are required by law to do so, or (c) we have the good faith belief that such action is necessary to (i) protect and defend the rights or property of EXLTUBE, or (ii) act under immediate circumstances to protect the personal safety of users of EXLTUBE, or the public.

Unless you ask us not to, we may contact you via email in the future to inform you about new products or services, changes to this privacy policy, or other information that may be of interest to you.

REGISTRATION

In order to browse our product catalog, you must first register by filling out a short form. During registration, you will be required to provide us basic information, such as your name and email address. This information will be used to follow up with you if you do not choose to request a user account, as well as for other use as permitted by this privacy policy.

USER ACCOUNT CREATION

In order to participate in ecommerce transactions on the site, you must first request an account. During your account request, you will be required to provide us with more detailed information relevant to creating your site user account and to establish credit with us. We will use this information to create your site user account, as well as for other use as permitted by this privacy policy.

CHAT SOFTWARE

We use third-party chat software on the site in order to provide live chat services to you. View the LivePerson privacy policy. We use the information that LivePerson collects for internal analysis and reporting.

TUTORIAL SOFTWARE

We use third-party tutorial software on the site to provide walk-throughs and tutorials on how to use the site. View the WalkMe privacy policy. We use the information that WalkMe provides in order to track your onboarding progress, search requests, and any questions and answers in which you participate. We also use the data for internal reporting and analysis.

COOKIES

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify your user account, you would not have to log in with a password more than once during a session, thereby saving time while on our site. Cookies can also enable us to track your user state in order to enhance your experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or this site, and you will be unable to participate in ecommerce functionality.

The third party chat or tutorial software used on the site may use cookies. You may find how the third party uses cookies by viewing its privacy policy.

LINKS

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

SOCIAL MEDIA

The site provides the functionality to share site pages with other social media sites. View the AddToAny privacy policy. We do not track or use information entered during the social media sharing process.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on the site.

You may:

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees, or third-party contractors hired to perform work on our internal systems/data, who need the information to perform a specific job (for example, billing, customer service, or work on internal systems/data) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

UPDATES

Our Privacy Policy may change from time to time and all updates will be posted on this page. The changes will be in effect from the moment they are posted to the site onwards.

If you would like to: access, correct, amend or delete any customer information we have about you, have a comment, or simply want more information contact our Privacy Compliance Officer at contact@exltube.com or by mail at EXLTUBE:

EXLTUBE does not guarantee that it will receive such email or other communication timely and accurately and shall not be legally obligated to read, act on or respond to any such email or other communication.

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